Refund and Return Policy – Shrimanti

At Shrimanti, we value our customers and aim to provide you with the best online shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

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1. Eligibility for Returns

We accept returns if:

• The product is defective, damaged, or incorrect at the time of delivery.
• The product is unused, unwashed, and in original packaging with tags intact.
• A return request is raised within 7 days of receiving the product.

Please note: Certain items like innerwear, clearance sale items, and custom-made outfits are not eligible for returns for hygiene and customization reasons.

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2. How to Raise a Return Request

To initiate a return, please follow these steps:

1. Contact us at support@shrimanti.com or call us at +91-XXXXXXXXXX within 7 days of delivery.
2. Share your order ID, product details, and reason for return.
3. Our team will review your request and arrange for a reverse pickup (if applicable).

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3. Refund Policy

• Refunds will be processed only after the returned product has been inspected and approved by our quality team.
• Refunds will be credited to your original payment method (Credit/Debit Card, Net Banking, UPI, Wallets, etc.) within 5-7 business days after approval.
• For Cash on Delivery (COD) orders, refunds will be processed to the customer’s bank account/UPI ID after verification.
• Shipping charges are non-refundable.

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4. Exchange Policy

We offer free exchanges for size issues or if you want a different product of equal or higher value (price difference applies). Exchange requests must also be raised within 7 days of delivery.

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5. Order Cancellation

• Orders can be canceled within 24 hours of placing the order for a full refund.
• Once shipped, the order cannot be canceled, but you may initiate a return after delivery.

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6. Damaged or Wrong Product Received

If you receive a damaged or wrong item, please email us a clear photo of the product within 48 hours of delivery, and we will arrange a replacement or refund.

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7. Contact Us

If you have any questions or concerns about our Refund & Return Policy, feel free to contact us:
📩 Email: support@shrimanti.com
📞 Customer Care: +91-XXXXXXXXXX
🌐 Website: www.shrimanti.com